If FedEx is unable to complete delivery and issues a "Customer Not Available or Business Closed" exception we are not going to be responsible for the cheesecake.

This exception generally arises when the cake is being shipped to an apartment building or commercial office or other commercial building where you have to have an entry code to enter or you ring a bell to be let into the building.

If the recipient is not home, or does not answer, the FedEx courier can not get into the building and it is generally unsafe to leave the cheesecake on the street. They will leave a note at the door, and try again the next day. Unfortunately, we have found that the result is usually the same the next day.

We will make every effort to help you get the cheesecake delivered, but we can assume no liability if the cake spoils in the process.

So it is very important if a cheesecake is going to be delivered to a secured building or business that requires a code or special entries please make sure that someone will be there to receive the cheesecake.

Our guarantee is very simple: If you are not satisfied with your cheesecakes, for any reason* we will send another cheesecake, or cheerfully refund your money!
* The only exception to this guarantee is if you provide us with an incorrect shipping address, and the cheesecake is late, or undeliverable due to the incorrect address.
Therefore, PLEASE double check your shipping addresses before you place your order to be certain you have entered the information correctly on your order form. Thanks!