How do you package your
cheesecakes for shipping?
Our cheesecakes are blast frozen, then shrink
wrapped with a heavy cryovac plastic. Then they go into a foam container that
surrounds the cheesecake in 2 inches of insulation. This then goes into a
heavy corrugated container. We ship all of our cakes FedEx Overnight service.
The cheesecake will arrive either partially frozen, or cold and ready to enjoy.
The packaging insures that every cheesecake
will arrive in perfect condition. In the event that there is no one home,
FedEx will leave the cake if it is safe to do so. The cake will last 2+ days
in the container...especially during the winter months!
Please order with confidence, your cheesecake
will arrive in perfect condition, we guarantee it!
Why can't I have a cheesecake
delivered on a Monday?
We cannot initiate a shipment on the weekend.
We SHIP Monday through Friday.
Since it is a perishable item and the carriers do
not deliver on Sunday it cannot be left at their facility over the weekend.
How does your pricing
work? Is shipping included? Is there a handling charge?
We ship all our cheesecake gifts via FedEx
Standard Next Day Shipping the price includes shipping.
Some remote or rural areas have additional
We do not mark up the shipping, nor do we
impose superfluous handling charges. We are in the business of shipping and
handling cheesecakes, we will not charge you "extra" for the privilege.
When shopping for a cheesecake online be sure
to take in to account the following:
* How big is the cheesecake and how much does
it weigh? Not just the diameter.
* What are the shipping charges? When do you
find out how much they are?
* How do they ship, Overnight or 2 day?
* What are the handling charges?
When comparing different sites, be sure the
size of the cake and the shipping method are similar. Some online cheesecakes
are as small as 15 oz, that's less than 1 pound!
On some sites your $39.95 cheesecake can end
up costing $99.00 or more. So...be careful!
What time will my cheesecake
We ship via FedEx Standard Next Day Service.
Your cheesecake is guaranteed to arrive by 3:00pm local time.
What if I need my cheesecake
to arrive before noon?
Delivery before noon requires us to ship your
cheesecake FedEx Priority Next Day Service there is an extra charge you will
need to contact
Note: From our experience, most cheesecakes are delivered well before
3:00 pm (especially to a business address) but if you absolutely need it to be
delivered before noon, you should send your cheesecake Priority Overnight.
What happens if the recipient
is not home?
FedEx will leave the package in a safe place
at the address. 85% of our shipments are left at the door. If we had to depend
on people being home during the day, nothing would get delivered!
As an alternative, we recommend that you ship
to a business address if possible, as generally there is somebody there all
day to receive the cheesecake.
Special Note Regarding Delivery:
If FedEx is unable to complete delivery and issues a "Customer Not
Available or Business Closed" exception we are not going to be
responsible for the cheesecake.
This exception generally arises when the cake is being shipped to an apartment
building or commercial office or other commercial building where you have to
have an entry code to enter or you ring a bell to be let into the building.
If the recipient is not home, or does not answer, the FedEx courier can not
get into the building and it is generally unsafe to leave the cheesecake on
the street. They will leave a note at the door, and try
again the next day. Unfortunately, we have found that the
result is usually the same the next day.
We will make every effort to help you get the cheesecake delivered, but we can
assume no liability if the cake spoils in the process.
So it is very important if a cheesecake is going to be delivered to a secured
building or business that requires a code or special entries please make sure
that someone will be there to receive the cheesecake.
Can I send a cheesecake to
someone in a foreign country?
At this time no. It's very expensive, and
they cannot guarantee timely delivery. Customs issues can also slow down the
delivery. Our experience is that nobody is happy with the results, so until
that changes, we do not offer international delivery.
Can I send a cheesecake to
someone that lives in
many of the same problems as international deliveries. Even though it is in
North America, FedEx will not guarantee
delivery to even the largest Canadian cities.
If I order two cheesecakes
for the same address can they be sent in one package at less cost?
Unfortunately, no. Each cheesecake has to go
into it's own specially designed package. And our shipping charges are based
on a particular size and weight. If we bundle them together it raises the
weight and changes the shape...resulting in a higher charge from FedEx.
Can I order today for
delivery in the future (e.g.,can I order two cheesecakes for delivery on Wed.
or Thur. of next week)?
Yes, you can order up to 1 year in advance
the shipping date. And since we ship every cheesecake overnight, we can
pinpoint your delivery day. We deliver every day except Sunday and Monday.
Can I include a note with the
Yes you can. A gift message on the packing
slip is included with our service.
How long can the cheesecakes be outside upon
Cheesecakes are perishable and should be refrigerated immediately
upon delivery. If for any reason the cheesecake has been left outside for an
extended period of time (especially exposed in the sun) it should not be
composed. If there are any questions or doubts contact us at 1-800-993-0265 or
e-mail us at firstname.lastname@example.org