How do you package your cheesecakes for shipping?

Our cheesecakes are blast frozen, then shrink wrapped with a heavy cryovac plastic. Then they go into a foam container that surrounds the cheesecake in 2 inches of insulation. This then goes into a heavy corrugated container. We ship all of our cakes FedEx Overnight service. The cheesecake will arrive either partially frozen, or cold and ready to enjoy.

The packaging insures that every cheesecake will arrive in perfect condition. In the event that there is no one home, FedEx will leave the cake if it is safe to do so. The cake will last 2+ days in the container...especially during the winter months!

Please order with confidence, your cheesecake will arrive in perfect condition, we guarantee it!

Why can't I have a cheesecake delivered on a Monday?

We cannot initiate a shipment on the weekend. We SHIP Monday through Friday. Since it is a perishable item and the carriers do not deliver on Sunday it cannot be left at their facility over the weekend.

How does your pricing work? Is shipping included? Is there a handling charge?

We ship all our cheesecake gifts via FedEx Standard Next Day Shipping the price includes shipping.

Some remote or rural areas have additional shipping charges.

We do not mark up the shipping, nor do we impose superfluous handling charges. We are in the business of shipping and handling cheesecakes, we will not charge you "extra" for the privilege.

When shopping for a cheesecake online be sure to take in to account the following:

* How big is the cheesecake and how much does it weigh? Not just the diameter.

* What are the shipping charges? When do you find out how much they are?

* How do they ship, Overnight or 2 day?

* What are the handling charges?

When comparing different sites, be sure the size of the cake and the shipping method are similar. Some online cheesecakes are as small as 15 oz, that's less than 1 pound!

On some sites your $39.95 cheesecake can end up costing $99.00 or more. So...be careful!

What time will my cheesecake arrive?

We ship via FedEx Standard Next Day Service. Your cheesecake is guaranteed to arrive by 3:00pm local time.

What if I need my cheesecake to arrive before noon?

Delivery before noon requires us to ship your cheesecake FedEx Priority Next Day Service there is an extra charge you will need to contact us.

Please Note: From our experience, most cheesecakes are delivered well before 3:00 pm (especially to a business address) but if you absolutely need it to be delivered before noon, you should send your cheesecake Priority Overnight.

What happens if the recipient is not home?

FedEx will leave the package in a safe place at the address. 85% of our shipments are left at the door. If we had to depend on people being home during the day, nothing would get delivered!

As an alternative, we recommend that you ship to a business address if possible, as generally there is somebody there all day to receive the cheesecake.
Special Note Regarding Delivery:

If FedEx is unable to complete delivery and issues a "Customer Not Available or Business Closed" exception we are not going to be responsible for the cheesecake.

This exception generally arises when the cake is being shipped to an apartment building or commercial office or other commercial building where you have to have an entry code to enter or you ring a bell to be let into the building.

If the recipient is not home, or does not answer, the FedEx courier can not get into the building and it is generally unsafe to leave the cheesecake on the street. They will leave a note at the door, and try again the next day. Unfortunately, we have found that the result is usually the same the next day.

We will make every effort to help you get the cheesecake delivered, but we can assume no liability if the cake spoils in the process.

So it is very important if a cheesecake is going to be delivered to a secured building or business that requires a code or special entries please make sure that someone will be there to receive the cheesecake.

Can I send a cheesecake to someone in a foreign country?

At this time no. It's very expensive, and they cannot guarantee timely delivery. Customs issues can also slow down the delivery. Our experience is that nobody is happy with the results, so until that changes, we do not offer international delivery.

Can I send a cheesecake to someone that lives in Canada ?

Unfortunately Canada has many of the same problems as international deliveries. Even though it is in North America, FedEx will not guarantee delivery to even the largest Canadian cities.

If I order two cheesecakes for the same address can they be sent in one package at less cost?

Unfortunately, no. Each cheesecake has to go into it's own specially designed package. And our shipping charges are based on a particular size and weight. If we bundle them together it raises the weight and changes the shape...resulting in a higher charge from FedEx.

Can I order today for delivery in the future (e.g.,can I order two cheesecakes for delivery on Wed. or Thur. of next week)?

Yes, you can order up to 1 year in advance the shipping date. And since we ship every cheesecake overnight, we can pinpoint your delivery day. We deliver every day except Sunday and Monday.

Can I include a note with the cheesecakes?

Yes you can. A gift message on the packing slip is included with our service.


How long can the cheesecakes be outside upon delivery?

Cheesecakes are perishable and should be refrigerated immediately upon delivery. If for any reason the cheesecake has been left outside for an extended period of time (especially exposed in the sun) it should not be composed. If there are any questions or doubts contact us at 1-800-993-0265 or e-mail us at smartshops6@yahoo.com