has been increasing our cost continuously over the past year. They’ve been
adding Fuel Surcharges, Residential Delivery Charges, Business Rural Delivery
Charges, and Rural Area Delivery Charges. We have been absorbing the majority
of these cost up until now. Unfortunately, we can no longer afford to do so.
encourage you to look around at what other sites are charging for shipping,
and you will see that our shipping rates are very reasonable. (Please make
sure you compare the same weights and overnight services!)
do I have to place my order if I want it delivered the next day?
have to receive your order BEFORE 1:00 P.M. (Central Time) the day BEFORE you
want your cheesecake to arrive.
delivery tomorrow, PLEASE check your watch before placing your order! In order
to make sure we receive
order BEFORE 1:00 P.M. Central Time place your order BEFORE:
PM if you live in the Eastern Time Zone
PM if you live in the Central Time Zone
AM if you live in the Mountain Time Zone
if you live in the Pacific Time Zone
Special Note Regarding Delivery:
If FedEx is unable to complete delivery and issues a "Customer Not
Available or Business Closed" exception we are not going to be
responsible for the cheesecake.
This exception generally arises when the cake is being shipped to an apartment
building or commercial office or other commercial building where you have to
have an entry code to enter or you ring a bell to be let into the building.
If the recipient is not home, or does not answer, the FedEx courier can not
get into the building and it is generally unsafe to leave the cheesecake on
the street. They will leave a note at the door, and try
again the next day. Unfortunately, we have found that the
result is usually the same the next day.
We will make every effort to help you get the cheesecake delivered, but we can
assume no liability if the cake spoils in the process.
So it is very important if a cheesecake is going to be delivered to a secured
building or business that requires a code or special entries please make sure
that someone will be there to receive the cheesecake.
MOOMOO SHIPPING POLICY:
It is our goal to make your shopping experience
at MooMoo Cheesecakes as satisfying as possible. So in order to help us make
your experience positive, we must alert you to the following potential
shipping / delivery issues. Please take a moment to review the following
before you place your order. Thank you, we appreciate your business!
If your cheesecake is delayed, damaged or never delivered due to severe
weather conditions, FedEx will not honor any Guarantees, and therefore neither
can we. Your cheesecake travels by Airplane in most cases. If the weather
delays a fight, or closes an Airport, you cheesecake will be delayed. FedEx
has no control over the weather, nor does MooMoo Cheesecakes.
Please make sure that somebody will be home to receive the cheesecake! If
FedEx attempts to deliver your cheesecake, and the recipient is not home, they
will leave the cheesecake at the door if safe to do so. At that point our
liability ends. If for some reason the recipient does not get the cheesecake,
we are not liable. It is your responsibility to alert the recipient that a
perishable package will be arriving. We have the Signature Release Program to
help you get your cheesecake delivered. Without it, your cheesecake would
never get delivered if your recipient works during the day. FedEx would go
back 3 days in a row, to find nobody home, and you cheesecake would be spoiled
at that point. It is up to you as the buyer to provide us with an address
where you know some one will be home to receive the cheesecake. If they work
during the day, and you are not sure if they will be at home, we recommend
that you ship to a business address. It is your responsibility to alert the
recipient that a perishable package will be arriving. All orders must have the
recipient's telephone number and U.S. street address. Products are packaged to
stay deliciously fresh and cool for 24-48 hours from time of shipment.
However, it is your responsibility to alert the recipient that a perishable
package will be arriving.
INCORRECT SHIPPING INFORMATION:
shipping information will most likely result in the product NOT being
delivered on the designated day. The cost of any reshipped products due to
incorrect address information is the sender's responsibility. Address
corrections will be subject to carrier handling or correction fees
(approximately $12.50). Therefore, please check all shipping information
carefully, especially zip code information.
SHIPPING TO A BUSINESS:
If you are sending your gift to a business or hotel please be aware that our
carriers may deliver the package to a shipping and receiving department.
Please let your recipient know to expect a perishable package. MooMoo
Cheesecakes is not responsible if the business is closed and the carrier is
unable to deliver the package. For business addresses, please include as much
information as possible including company name, telephone number, suite or
hotel room number, recipient's name and department, if applicable.
carriers do not deliver on Sunday or Monday, orders will be delivered Tuesday
through Saturday (May-Dec), Tues-Fri (Jan-April) Also, our carriers do not
deliver on New Years Day, Thanksgiving Day and Christmas Day or the day
following these holidays. Our carrier is also closed on 4th July, Memorial Day
and Labor Day, and as a result cannot delivery the day following these
holidays. Please be sure that somebody will be home (some time during the
delivery day) at the delivery address you provide. We have a signature release
(which means that FedEx will attempt delivery, if the recipient is not home
they will leave the cheesecake if it is safe to do so) on all cheesecakes. But
if the recipient is out of town, or unavailable for several days we can not be
responsible for spoiled cheesecakes due to their being away from home. We
suggest you ship to a business address if possible, since the chances of
getting a signature are greater. Missing Suite # and Apt. # will result in an
Address Correction Fee of $10.00 and in most cases will delay the delivery by
a day. If delivery was to be on a Friday, it will be delayed until the
following Monday. Incorrect addresses in most cases will delay the delivery at
least one day and will incur a $10.00 Address Correction fee. Please put a
valid DAYTIME telephone number for the recipient. In the event of a delivery
or address problem, this could make the difference in getting the cheesecake
delivered on time. We will not call the number for any reason, other that to
facilitate delivery. If we ship a cheesecake to the address you provide, and
the cheesecake is refused, or undeliverable for any reason, we will make every
effort to complete delivery, but you will still be liable the entire purchase
price. When placing your order please give us a valid e-mail address that you
check regularly, as well as a phone number where we can reach you during the
day. If there is a problem with the order, address or credit card number, we
need to be able to contact you. Failure to do this could delay shipment of
your Cheesecake. We will not sell or share this info with anyone for any
placed after 1:00 P.M. Central Standard Time on Thursday, will be shipped on
the following Monday. Standard Overnight Delivery is not available in some
RURAL zip codes. FedEx does not guarantee any shipments during the last week
before Christmas, so therefore we can’t guarantee them either. For the xmas
holidays this means any shipment from 12/18 thru 12/23. Please ship your
cheesecake early, they can be refrigerated for 5-7 days and frozen for up to 2
months. So why tempt fate?